Hey there!

Download new update from: http://www.livechatinc.com/en/overview/live-chat-for-mac-os-x/

This 1.1 version brings new exciting features:

• New: Canned responses Read More
• New: Supervise chats in real time Read More
• New: Integration for Zendesk, SugarCRM, Highrise and other Read More
• New: Customer message sneak-peek Read More
• New: Growl notifications (requires Growl installation)
• New: Offline mode preserving UI & chat windows
• New: Auto-reconnect on lost connection or wake up
• New: Multiple login sessions support

• New: Customer blocking option inside close with reason popup
• New: Connect Again option for connection errors
• New: Inspector mode (with Option modifier) for information panels ⌥⌘I
• New: Accept or refuse incoming conference transfer requests
• New: Sign up for new account directly using Mac client
• New: New about box containing license information and expiry date
• New: Remote session login/logout notification with OS icon overlay
• New: Platform OS icons for contacts/operators list (enabled with View → Columns → Platform)
• New: Confirmation for conference transfer with ask for permission option
• New: Confirmation when leaving conversations (enabled by default in Preferences)
• New: Browser icons in client information window
• New: Host/IP information in contact information window
• New: Improved chat log style
• New: Mobile icon next to contact name when mobile contacts
• New: "x days to expire" in title bar for trial or expiring licenses
• New: You can now select view columns via View → Columns menu
• Changed: Sounds and Dock badges only for incoming messages not all events
• Changed: Default window is now larger and contains following visitors columns: Flag, Host, Country Flag, Visitor Name, Operator Name, Trigger, Page Title, Page Address, Referrer, Keywords
• Changed: Help now points to http://support.livechatinc.com/.
• Fixed: Broken URL detection in Cocoa, this should not happen, but it happens with test@test.com/test.
• Fixed: Create conferences in separate groups per day instead keeping only "Today" group.
• Fixed: Do not create new conference on the list when visitor arrives once again or is being transferred back.
• Fixed: Do not deliver offline messages to any conferences with offline operator, but only to 1-on-1 conferences.
• Fixed: Inverse order for time on site & page interval values on the visitor list.
• Fixed: It may happen that server sends us new conference id for 1-on-1 operator conference.
• Fixed: Keywords were not visible when referrer's URL was not 100% RFC compliant.
• Fixed: Links should be always open in the web browser window.
• Fixed: Load complete contact information (platform, host) also when they login first to the system.
• Fixed: Load offline messages for incoming multi-member conferences.
• Fixed: Open chat with queued customers instead of sending them invite again, don't invite visitors on chat too.
• Fixed: Possible workaround for crashes leaving some chats
• Fixed: Potential crash when closing chat window
• Fixed: Potential crash when reconnecting
• Fixed: Quicker & crash-free chat window closing upon logout
• Fixed: Remove all typing notifications when going offline or when operator is going offline.
• Fixed: Reset cached system timezone when receiving login, so all dates are reflected properly after any time zone changes in the system
• Fixed: Show my nick where possible instead of name when sending message, so it is visible same way as to the other party.
• Fixed: Show proper menu item representation when toolbar is too short to keep all items.
• Fixed: Time on page & size may show invalid intervals when they are close to zero.
• Fixed: Unread events badge remained after log out.
• Fixed: Update conference list when contact state changes, so the 1-to-1 conference icon reflects contact state.
• Fixed: Use conversation "Title" instead of "Name" term for conversations list column.
• Fixed: When closing and re-opening 1-on-1 chats, conversation was not visible on the list.