Forums/Feature Requests
PlannedDoneNot planned
Update a Ticket in Zendesk with a chat Transcript
Błażej Szperliński
suggested this on December 08, 2010 05:08 pm
If a conversation with a customer requires further action, it would be good to convert this chat to a support ticket in ZenDesk with the chat history attached etc
Comments
Also could there be a way to update a existing support ticket with a chat?
Both creating the ticket off the chat session and updating the existing support ticket are available.