Hey there,

Polly from Rampsports.com asks me:

"So we have our hours setup in there, but sometimes some of us are able to be on more often than those hours
and we were wondering if there is a way if one of us is online, if that can override the hours we have scheduled?"

It is possible! Here's how!

To achieve this, simply:
1. Set the scheduler for All Day. This way, your Online chat button will be assigned to the last remaining Online Application (Operator), whereas currently it's Work Scheduler reliant.

"So just to confirm, it won't say we are available when nobody is logged in correct?"

When no application will be Online, meaning all agents application's will be turned to Offline status, the Button will change to the Offline button (Offline Message form), just as when it's over the Scheduled time of Work.

If any of your agents would forget to log out, you have two options.

1. Set an auto sign off status in the Application: Preferences - set status to Offline after being idle (i.e. 30 mins)
2. Another option - manual shutdown - Go here: https://panel.livechatinc.com, Follow to > Operators for you as the admin, and turn the specified agent's app remotely.

Hope this helps all of you! Let me know!