Hello there,

Here's a narrowed down list of the most valuable features that LiveChat for Windows has to offer!

Key advantages:

  - Trusted and reliable chat system structure:
  - Downloadable, easy to use desktop application
  - Support for Windows, Mac, Android, iPhone, iPad
  - Chat to goal measurement
  - Proactive, personalized chat invitations with background overlay
  - Detailed visitor monitoring with geolocation
  - On-site footprint tracking
  - Web based Control Panel
  - Visitor behaviour reliant invitation triggering
  - Intelligent Customer Engagement system
  - SSL 256bit encrypted secure connection (https://)
  - Highly customizable back-end. Work as you please
  - Offline ticketing support

CSRs:

  - Intuitive typing mechanism and chat console:
  - Tag-based Canned Responses database (#tag for a response)
  - Chat Log email, print, or save to file
  - Ctrl+Enter for a new line
  - Typing indication and spell-check
  - Transfering chats
  - Sound/Vision event notification
  - Push Pages and co-browsing with the visitor
  - Banning abusive client's IP's
  - Automatic Inactivity status selection with rolling chats to the next available CSR
  - Accessible visit/chat history
  - VoIP support for callbacks
  - Individual preference setup, limited by privilege level
  - Visitor status indication: Online, Invited, Chatting, Offline and more
  - Smileys :)

Management:

  - Remote Administration:
  - Chat Supervision
  - In-chat whispering to the CSR
  - Performance analytics
  - Conversion rate measurement
  - ROI indication
  - Visitor patience statistics
  - Chat history and survey result access
  - Remote application status change
  - Desktop Sharing
  - Latest News and a Work Scheduler Bar
  - Conferences
  - Monitoring of keywords, referrers, browser, reaction for invitation
  - Feature updates in the Admin panel
  - After Hours support
  - Privilege, Priority, Accessibility and Status setup
  - User list export/import
  - Business Calendar
  - Reports include:  
- Chats and Invitations in numbers
- E-commerce: chat to conversion
- Performance: Average speed of answer and Average talking time
- Queue: from queue to chat
- Patience: leaving the queue
- Availability and status of CSR’s
- Chat survey answer counter

Developement:

  - Third party software Integration:
  - Wordpress, Joomla, Drupal, Magento, Shopify
  - Zendesk, Google Analytics, SalesForce, SugarCRM
  - ZenCart, Skype
  - API, documentation and manuals for developers
  - Additional IM support for MSN, Jabber and built-in IM
  - Add-ons manager
  - Ability to fuse with your local CRM system

Marketing:

  - Additional customization:
  - Replacable logos, pictures, textual content, sizes, colors
  - Social networking inside the chat window
  - Customizable print/email/save transcript and close buttons
  - Unlimited domains, user accounts, chats
  - Built-in translation mechanism to support any language
  - Chat routing by operators/sites/departments
  - Audio/Video notification setup
  - Scalability
  - Button and invitation galleries
  - Post chat rating

Customers:

  - Simplicity in access
  - No additional software required on all platforms
  - Eye friendly chat window
  - Possibility to archive the chat log via print, email, or save to file
  - Routing to the same operator for returning visitors
  - Customer recognition
  - Callback, and after-hours support requests
  - Sound notification of CSR replies
  - Co-browsing with the CSR
  - Having remote support on premises
  - Pre-Chat choice lists, query suggestions, or direct chat