Hey There,

Have you ever experienced frustration, when you needed to contact a representative on a website, but the chat button just kept telling you to wait? Your clients won't know how that feels because of a little trick I decided to show you.

No LiveChat button when your Operators are Unavailable.

If you're already familiar with our software, you know that no Online Operators mean that visitors get routed to an Offline Message Form. How do you go about removing any signs of LiveChat on your website after hours? Here's how you do it:

For the embedded chat window:

1. Visit the control panel https://panel.livechatinc.com
2.  Follow to Setting > and un-tick option: Display the chat window only when operators are available
3. Save changes 

For the opened in a new window:

1. Go to your Control Panel. https://panel.livechatinc.com
2. Follow to Install > Chat button
3. Generate a code, but upload the Offline button with a graphic sized 1x1 pixels
4. Save changes

Now you'll have no problem with overnight queries! When you log out, LiveChat instantly disappears from your website.

notes:
- The offline button appears when all of your agents reach Maximum Concurrent Chats, set up at Panel > Settings > Advanced
- The offline button appears when all agents are away
- What you call 'making the offline chat button disappear' is actually 'displaying the offline chat button, only in an invisible form'.
- When your team is at max chat capacity / in away status, automated triggering invitations ceases.
Key Note:
- After performing the customization in the guide, and only after it, you will need to implement the altered chat button code on your website. This way the new settings will apply.

Hope you found this useful! Be sure to let me know!