Forums/Feature Requests
PlannedDoneNot planned
An "Exclude LiveChat from these pages on my site" Section
Nick
suggested this on April 12, 2012 04:01 pm
There are certain pages on our site that are for general interest purposes, but not relevant to the service we are providing.
E.g. My company sells ski holidays only, but we have useful information on Ski Boots, Dryslope skiing in the UK, etc.
For this reason, it would be really useful to have the option to enter the URL for pages you do not wish LiveChat to show on.
Comments
Nick,
We are not planning to implement it in the way you would like. Currently you can paste the tracking code only to those pages, where you want to display it, or you use our API and hide chat window on proper pages - http://www.livechatinc.com/api/javascript-api/.
Cheers,
Szymon
The problem in that case is that de chat window will be lost. It would be nice that the open chat will stay active when you go to the page you don't want customers to 'start a chat'
Kevin,
If you will hide chat window with our API, the chat will follow the visitor on those pages, it won't get lost.
Best,
Szymon