Forums/API
Chat Transcripts
Lee Stone
posted this on April 02, 2012 01:40 pm
In the API documentation it shows how to get transcripts for a single chat, or multiple chats based on parameters. Is there a way of getting a transcript for a chat posted to a specified URL as soon as the chat has finished, or would we need to do regular queries to be able to get a copy of all the transcripts?
Thanks,
Lee
Comments
I would also really enjoy this feature of specifying a callback URL to POST info/transcript at end of chat session!
Hi,
there is a method to pull out a single chat using: https://api.livechatinc.com/chats/<CHAT_ID>. Documentation for that method is available here - http://www.livechatinc.com/api/chats/
A while ago we've published a feature called archives forwarding to specified email address - you can turn this on through your Settings (depends on the version you use: https://panel.livechatinc.com/ or https://my.livechatinc.com/)
Hope this helps