Do you have periods with low volume support and use stand-by staff? Want new chat notification to e-mail or SMS?

We have solved this by using PHP code and the LiveChat API.

When loading a webpage we use JavaScript to call a local PHP-script that checks online-status using the API. The script returns chat status and a link to the same script with parameters for starting a new chat.

When a users clicks the link that's returned for "Online"-status, the local PHP-script issues an SMS to our staff through an external SMS API and redirects the user to the LiveChat URL for starting a new chat.

Voila! For every new chat you have staff notification and stand-by support staff does not need to spend time waiting by the computer in periods with low volum.